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How to Create a New Ticket

Please provide as much information as possible should you need to submit a ticket so that our support team can provide you with prompt and proper responses:

  • 1
    Provide a link to your site.
    If something doesn’t work, please send us a link to the page that has the issue.
  • 2
    Send related screenshots.
    Screenshots are helpful for us to precisely detect the problem.
  • 3
    Admin Dashboard Login Info.
    We need to log in to your site in order to solve the problem quickly.
  • 4
    FTP info.
    This is required when we need to update the code in case of an urgent issue.
  • 5
    WordPress / Plugin Updates.
    Please make sure that you are using the latest WordPress version and plugin update.
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