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Everything you need to ensure your WordPress website continues to be well looked after and performing as it should.

At Grid24, we build well-constructed, optimised and efficient websites using tried-and-tested WordPress CMS and plugins to extend functionality.

However, web technology, browser software, WordPress and associated plugins are constantly evolving which means that all websites need to be regularly updated to continue to work efficiently and securely.

Fixes, Maintenance & More

With our plans*, you can request design and layout changes to your site or even brief artwork for print materials and we’ll offset the time against your pre-paid plan minutes.

To make sure your website operates at peak performance, we highly recommend that you sign-up for one of our Support Plans – you’ll never need to worry about updates and we provide full site recovery should the worse happen so we can get your site back online without any hassle.

SUPPORT LITE

Maintenance & Hosting Plan

£28 per month

  • WordPress Updates
  • Plugin Updates
  • Complete Backup Twice a Year
  • Backup Restorations
  • Site Security SSL Certificate
  • Phone/Email Tech Ad-Hoc Support
    (Charged @ £65/hr+VAT)
  • Web Hosting
  • Pay Annually - Save 15%
Read More

SUPPORT 40

Maintenance & Hosting Plan

£55 per month

  • WordPress Updates
  • Plugin Updates
  • Daily Cloud Backup
  • Backup Restorations
  • Site Security SSL Certificate
  • Uptime and Problem Monitoring
  • Phone/Email Tech Support
  • Web Hosting
  • 1 Hour Custom Development
    per month
  • Pay Annually - Save 15%
Read More

SUPPORT 80

Maintenance & Hosting Plan

£80 per month

  • WordPress Updates
  • Plugin Updates
  • Daily Cloud Backup
  • Backup Restorations
  • Site Security SSL Certificate
  • Uptime and Problem Monitoring
  • Phone/Email Tech Support
  • Web Hosting
  • 2 Hours Custom Development
    per month
  • Pay Annually - Save 15%
Read More

*Time used to update WordPress, themes and plugins come out of this total. Office hours. All support and response times are office hours only – 9am to 5:30pm Monday to Friday. If you need out-of-hours support, please call us or use the contact form below. All prices include VAT. Please read our full Service Level Agreement for more details

How it works

We provide support via Support Tickets, email or phone.

It’s so easy! You can submit requests via our online ticket system or, if your plan allows, by email or calling us on 01869 341091.

Your support time is measured per-minute which means if a task takes us three minutes, we only record three minutes off your allocated time for the month. This makes Grid24 Support great value for money and very efficient.

Submit a Ticket

Just log-in to your account and Submit a Ticket – tell us what the problem is and we’ll take it from there!

If your plan allows, you can also get in touch by email and phone and we’ll raise a support ticket for you.

Fixes, Maintenance & More

With our plans*, you can use your plan minutes for more than just website support.

You can request design and layout changes to your site or even brief artwork for print materials and we’ll offset the time against your pre-paid plan minutes.

*excludes SupportLITE plan

Spread the Cost

Relax in the knowledge that the latest WordPress update isn’t going to crash your site or incur huge bills to update – our plans are designed to keep your site fully supported all year round with affordable monthly payments.

If you request work which exceeds your monthly time allowance, we will tell you the additional cost for you to approve before the work goes ahead.

Grid24 is a full-service creative and marketing agency.

Whilst other WordPress maintenance providers only offer technical assistance, with Grid24, you can use your support time on our Support40, Support80 and Support120 plans across all the services we provide.

Grid24 is a full-service creative and marketing agency with many years experience creating campaigns for household names, so you’ll get the benefits of having our creative and marketing experts to call upon as-and-when needed. Click here to see more of our portfolio.

Get In Touch

Grid24 Support Plans are primarily designed to provide on-going maintenance and support for websites that we have built for our clients.

If you have an existing WordPress site that we didn’t build, but would like to talk to us about looking after it for you (or even recovering it if disaster has struck!), please get in touch using the form or the details below.

Office – 01869 341091
Nick’s mobile – 07813 099141

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